Defining the Project:
In 2005, the NSPCC took the decision to implement a new national case recording and case management system, CRIS.  The present electronic system captures limited information whilst the majority of case information is held in hard copy files.  However, in the new case recording system almost all information will be held electronically and so all users required a basic level of IT skills to ensure they have the ability to navigate around the system, search, open relevant records and complete any workflow associated with their activities.  

Developing the Training Solution:
It was recognised that a significant number of staff who would be using the new system did not have the necessary IT skills and therefore a customised Essential IT Skills training course was required. 

Having been referred to Bus Stop Training, the NSPCC project team were soon made aware of the unique methodology to adult learning that Bus Stop utilises and could meet their needs of:

• Training 300 staff in a short period of time.
• Not having 300 staff away from their work for long periods of time.
• Quickly ramp up the basic IT skills of staff to begin using CRIS

To this end, Bus Stop Training developed a training course made up of short lessons designed to give delegates confidence and to become less concerned about using a computer.  Each training day included 6 lessons to encourage and develop learning in the classroom. 

Delivering the Training:
Bus Stop Training is always accompanied by its distinctive course “memory cards” that help delegates retain knowledge when back at their offices using a computer.  These cards greatly aid knowledge retention and save delegates having to trawl through manuals to find the answer to their query. 

In a total of only 55 days, Bus Stop Training trained 300 delegates across 7 locations.

The training has also given all delegates a firm foundation prior to their next 2 levels of training in preparation for the system going live.

Client Feedback:
"Initially, a number of the staff that were going to be using the new system were nervous of working with a computer.  The interactive training approach from Bus Stop Training was very effective in addressing these concerns.  We now have a very positive workforce, who themselves see a productivity benefit in using the new system,” says Jon Wittmann, CRIS Project Manager.